Privacy Policy

At Payastraa, we value your privacy and are committed to protecting the personal, financial, and transactional information shared with us through our website, platform, products, and services. This Privacy Policy explains how we collect, use, store, share, and safeguard information in connection with our payout, payment gateway, and BBPS services.

By accessing or using Payastraa’s website or services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

Information We Collect

We may collect information directly from you, from your business, from transactions, and from technical interactions with our platform. This may include the following categories of data:

• Personal information, such as name, mobile number, email address, business name, designation, and contact details.
• Business and onboarding information, such as company registration details, GST number, PAN, bank account details, KYC documents, and authorized signatory details.
• Transaction data, such as payment amount, transaction reference numbers, billing details, payout details, settlement details, and payment status.
• Technical data, such as IP address, browser type, device details, operating system, access time, pages visited, and cookies or similar technologies used on the website.
• Customer support information, including messages, emails, call records, or support requests shared with our team.

How We Use Information

We use collected information to operate our platform efficiently, securely, and in compliance with applicable legal and regulatory requirements. This includes the following uses:

• To onboard merchants, partners, and users for Payastraa services.
• To process payouts, payment gateway transactions, and BBPS bill payments.
• To verify identity, conduct KYC checks, and comply with AML, fraud prevention, and regulatory requirements.
• To improve platform functionality, service quality, transaction monitoring, and user experience.
• To send service-related communication, alerts, settlement updates, transaction notifications, and important operational announcements.
• To respond to inquiries, support tickets, and business requests.
• To detect unauthorized access, misuse, suspicious activity, or security threats.
• To maintain internal records, audits, compliance logs, and reporting obligations.

Sharing of Information

Payastraa does not sell personal information to third parties. We may share information only when necessary for delivering services, fulfilling legal obligations, or protecting platform integrity.

We may share your information with:

• Banking partners, payment processors, acquiring institutions, and regulated service providers involved in transaction execution or settlement.
• BBPS ecosystem participants, billers, and authorized partners for bill presentment and payment processing.
• KYC, fraud monitoring, compliance, analytics, cloud hosting, and operational support vendors working under confidentiality obligations.
• Government authorities, regulators, law enforcement agencies, or judicial bodies where disclosure is required under applicable law or legal process.
• Internal teams, affiliates, or professional advisors on a need-to-know basis for lawful business operations.

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, misuse, loss, disclosure, or alteration. These measures may include secure servers, encryption, controlled access, monitoring systems, and periodic security reviews.

While we take strong precautions, no digital system or internet transmission can be guaranteed to be completely secure. Users are encouraged to protect their login credentials, devices, and communication channels while interacting with our services.

Data Retention

We retain personal, business, and transaction data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including legal, regulatory, tax, audit, dispute resolution, and operational requirements.

Once data is no longer required, we may securely delete, anonymize, or archive it in accordance with applicable laws and data retention policies.

Cookies and Tracking

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyze traffic, and enhance user experience. These technologies help us understand how visitors use the website and support website performance and security monitoring.

You may choose to disable cookies through your browser settings, though some website functions may not work properly as a result.

Your Rights

Depending on applicable law and the nature of your relationship with Payastraa, you may have the right to request access to your information, correction of inaccurate data, or updates to your business or contact details. You may also request clarification about how your information is processed, subject to legal and compliance limitations.

Where legally permissible, you may contact us to withdraw certain consents or seek deletion of specific information. However, some information may need to be retained for regulatory, contractual, or transaction-related reasons.

Third-Party Links

Our website may contain links to third-party websites, partner portals, or external services. Payastraa is not responsible for the privacy practices, content, or security of such third-party platforms, and users are advised to review their privacy policies separately.

Children’s Privacy

Payastraa’s services are intended for businesses, institutions, and legally eligible users. Our website and services are not intended for children, and we do not knowingly collect personal information from minors without lawful authorization.

Policy Updates

Payastraa may revise this Privacy Policy from time to time to reflect service changes, legal requirements, technology updates, or business needs. Any updated version will be posted on this page with the revised effective date.

Your continued use of the website or services after such updates will constitute acceptance of the revised Privacy Policy.

Contact Information

For questions, concerns, or requests related to this Privacy Policy or Payastraa’s data practices, please contact:

Payastraa
Email: info@payastraa.com
Phone: +91 70137 22833
Registered Office: # Plot No 69 Gordhanpuri, Garden Yapral, JJ Nagar Colony, Tirumalagiri, Hyderabad - 500087, Telangana